We Will Protect Your Investments & Ensure Compliance With Timely & Accurate Loan Servicing
Borrower Login
View your loan balance, make online payments, and review your loan information
Lender Login
View all of your loan balances, upcoming payments, and tax forms
Forms
Important forms that you will need to fill out in order for us to service your loans
FAQs
Need help? Check out our most frequently asked questions
Using A Loan Servicer Will Increase Accuracy In Your Calculations
Leveraging our expert services can minimize the potential for calculation errors that could lead to costly discrepancies or misunderstandings. We ensure that interest calculations, payment schedules, escrow management, and other crucial aspects of loan servicing are meticulously handled.
Reduce Your Risk By Using Our Central Platform To Track All Aspects Of Your Loans
With our central platform, you can efficiently track all facets of your loans in real-time. This not only mitigates risk but also gives you a clear overview of your loan portfolio, helping with decision-making and strategic planning.
Automated or Ad Hoc Reports Will Increase Your Business's Efficiency
Our regular and ad-hoc automated reporting can dramatically boost your business’s efficiency. Instead of spending valuable time creating reports manually, you can focus on strategic business activities while we handle the reporting.
Better Transparency Between All Parties Involved
Our services ensure transparent communication between all parties involved. Borrowers, lenders, and investors can access accurate, up-to-date information, fostering trust and smooth transactions.
What Makes Provident Loan Servicing Different From Other Loan Servicers?
In addition to all of the above listed benefits, our commitment to compliance, loss mitigation services, as well as top-tier customer service & timely communication, we can further enhance your business’s reputation and operational efficiency, and make sure that both you and the borrower are properly informed throughout the entirety of your loan.
25+
Years Experience
With over a quarter-century of experience in the loan servicing industry, we bring an unparalleled depth of knowledge and expertise to our clients. We’ve been through multiple economic cycles, learning and adapting, always staying at the forefront of industry best practices. Trust us to navigate the complexities of loan servicing with ease.
1000+
Loans Serviced
Having successfully serviced over a thousand loans, we have a proven track record that speaks volumes about our capabilities. This experience spans across various loan types and diverse client situations, honing our skills and giving us the versatility to handle any loan servicing needs with accuracy and efficiency
How Does Provident Loan Servicing Streamline Your Loan Management?
We leverage cutting-edge tools and services to ensure efficient and timely management of your loan payments. Our comprehensive suite of services, from payment collection to compliance, is meticulously designed to enhance your operations and mitigate risks, delivering excellence every step of the way.
Online Access For Lenders & Borrowers
We provide an online platform where both lenders and borrowers can check loan balance, payment history, escrow accounts, and other vital loan information.
ACH & Online Payment Options For Borrowers
We provide modern, convenient payment methods such as Automated Clearing House (ACH) transfers and online payment portals.
Monthly Payment Collection
We collect principal, interest, and escrow payments from borrowers each month, diligently keeping track of these payments and managing any changes to the payment amount over time.
Distribution Of Funds
We handle the distribution of collected payments to the appropriate parties. This includes sending the principal and interest to the loan owner, and ensuring that taxes and insurance payments are made from escrow accounts.
Direct Deposits
We offer direct deposit services for both lenders and borrowers, ensuring an efficient and secure transfer of funds.
Manage & Track Escrow Funds For Each Loan
We manage escrow accounts established to pay expenses like property taxes and insurance. We also adjust the required escrow payments annually based on changes in tax or insurance costs.
Monthly & Ad-Hoc Reporting
We prepare regular reports to keep all parties updated on loan status, payment history, and other relevant information. Additionally, we can provide special reports as required.
Year End Accounting
We handle year-end accounting tasks, which includes sending out tax forms to borrowers (like the IRS Form 1098), and reconciling escrow accounts.
Late Payment Collection
If a borrower misses a payment, we engage in efforts to collect these late payments, while offering assistance and advice to the borrower about their payment options.
Customer Service and Communication
We prioritize customer service by answering borrower questions, providing loan information, and addressing concerns promptly and professionally.
Loss Mitigation Services
We work with borrowers who are struggling to make payments, collaborating to find potential solutions that could alleviate their financial stress.
Processing Payoffs & Loan Discharges
When a borrower pays off their loan in full, we handle the entire process, updating the loan status and ensuring the lien release is recorded properly.
Compliance
We ensure all our activities comply with federal and state regulations, as well as the terms of the loan agreement, providing peace of mind to both borrowers and lenders.
What Do Our Clients Say About Us?
We pride ourselves on being communicative, accessible, and a breeze to work with. But you don’t need to simply take our word for it, read firsthand the experiences of our clients and learn why they trust us with their loan servicing needs.